A good shipping policy sets expectations for refunds, returns, and exchanges
What are your customers’ options if they receive an item that’s not the right size, is damaged, or can’t be used? Your shipping policy should include information (or links to more information) about how you process refunds, exchanges, and returns.
Give them full disclosure. The more details you share, the more they trust you to handle their order efficiently and professionally.
What should you include in your shipping policy?
Your shipping policy doesn’t need to be long or complicated, but it should include everything your customer needs to know. Here’s what we recommend:
- Shipping rates and costs
- International shipping
- Delivery times and shipping methods
- Shipping restrictions and who they impact
- The policy on missing or lost packages
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